Refund Policy

This Refund Policy applies to purchases made on the Loopzo marketplace during the controlled beta. All refunds are processed through Stripe. This policy is a draft and requires [COUNSEL REVIEW].

1. Digital Product Nature

Beats, beat licenses, sound kits, and bundles sold on Loopzo are digital products delivered electronically after verified Stripe payment. Because these products can be downloaded and used immediately upon purchase, refund eligibility is evaluated on a case-by-case basis rather than under a broad automatic refund promise.

2. Refund Request Eligibility

You may request a refund review by contacting support@loopzo.com with your order details. [REFUND REQUEST WINDOW — BUSINESS/COUNSEL DECISION REQUIRED]

3. Duplicate or Technical Billing Errors

If you were charged more than once for the same purchase due to a technical billing error, or if a duplicate charge occurred, contact support with your order details. Verified duplicate charges will be refunded.

4. Inaccessible or Corrupted Downloads

If you are unable to access or download a purchased file due to a technical issue on Loopzo's side (for example, a broken download link or corrupted file), contact support. We will work to resolve the access issue or provide a refund where the issue cannot be resolved.

5. Unauthorized or Fraudulent Charges

If you believe a charge on your account is unauthorized or fraudulent, contact your card issuer and Stripe directly. You may also contact Loopzo support at support@loopzo.com. Unauthorized charges identified through Stripe's fraud or dispute process may be refunded.

6. Custom Project Considerations

Custom beat requests and collaboration projects may differ from instant digital product purchases. Because custom projects involve direct collaboration between an artist and a producer, refund eligibility for custom work depends on the specific project circumstances, delivery status, and any terms agreed between the parties. Contact support if you have a question about a custom project.

7. How to Request a Refund

To request a refund review, email support@loopzo.com with the following information:

• Your account email address
• The order or item title
• The date of purchase
• A brief description of the issue

8. Stripe Refund Processing

Approved refunds are processed through Stripe. Full refunds return the entire purchase amount to the buyer's original payment method. Partial refunds require manual review and may be issued where appropriate. Refund processing times depend on Stripe and the buyer's bank.

9. Effect of Refunds on Licenses and Access

When a full refund is processed, the associated license may be revoked and access to purchased files may be terminated. You must stop using any content for which a full refund has been issued. Partial refunds may not fully revoke a license — contact support if you have questions about a specific situation.

10. Disputes and Chargebacks

Payment disputes (chargebacks) are handled through Stripe's dispute process. A dispute may affect order status, producer earnings, and payout eligibility. If you have a concern about a purchase, please contact support before initiating a chargeback — we may be able to resolve the issue directly.

11. Subscriptions

Paid subscription plans are billed through Stripe. Subscription cancellation takes effect at the end of the current billing period where implemented. For subscription refund questions, contact support@loopzo.com. [SUBSCRIPTION REFUND POLICY — COUNSEL/BUSINESS DECISION REQUIRED]

12. Contact

Questions about refunds? Contact us at support@loopzo.com. See also our Terms of Service.